Pennies

  • She was authoritative, thoroughly expert and personally both tactful and persuasive as the occasion demanded. We owe Penny a great deal for introducing [the new processes] not without pain but with such effectiveness.

    John Tusa, MD
    BBC World Service

  • . . . special thank-you for all your work. . . I am so impressed by your intellect, perception, fine judgement, organisation and unfailing charm.

    Derek Taylor, Director of Development
    PricewaterhouseCoopers

  • Your clear thinking, focus, determination, considerable experience and shaping of vision injected real enthusiasm, increased sense of purpose and huge momentum into the programme, leading to its acceptance by all relevant stakeholders and the BAA executive committee. The structure and attention to detail that you gave to the programme has set a new standard for BAA that is now being adopted on many other change programmes.

    Margaret Ewing, Group Finance Director
    BAA

  • Thank you for your outstanding contribution to our transformation programme....this achievement has required great tenacity and powers of persuasion to encourage our large and sceptical organisation to change its ways...You have kept complete focus on our objectives and have ensured their delivery by tailoring your tactics to overcome the many blockers.. You have built great personal respect from all the people you have worked with.

    John Maltby, Director of Delivery Transformation
    Natwest PLC

  • You significantly supported me and provided me with "first class" feedback ..your advice and guidance is always relevant and utilises knowledge/experience to tackle issues/situations. You enjoy developing people.


    Individual staff member

  • I have the highest regard for [Penny’s] intellectual capabilities and her energy and drive and self confidence. She has a high ability at communication, particularly written.

    Roger Chadder, Partner
    KPMG

  • So thanks for your professional expertise, your people skills for making it fun, for making it work. It’s a great thing to work with you.

    Derek Taylor, Head of Operations
    ITN

Independent management consultant

Penny Bickerstaff

My career, for more than a decade, has focused on helping clients deliver major change in their organisation and so realise their strategic goals. This has been reflected in demonstrably improved performance.

My experience suggests that the difficulties of undertaking major change can be minimised by rigorous organisation, thoughtful application of research and infectious enthusiasm to achieve the vision.

At the same time I have had the pleasure of working personally with both management and staff to instill improved skills, confidence and motivation.

In every project I undertake, I guarantee: unique expertise in change management; thorough understanding of, and respect for, people’s resistance to change; and infectious enthusiasm for a job well done.